topic Re: Itemised call log in Contracts & Billing

Itemised call log

vickiw2415 — Wed, 18 Jun 2025 10:10:28 GMT

How do you go about getting an itemised call log, if it doesnt appear on bills?

Re: Itemised call log

Chris_B — Wed, 18 Jun 2025 12:27:13 GMT

@vickiw2415 Are you paying for itemised billing? If you want itemised billing you’ll need to call customer support to request this and it will only commence from the date requested it can not be back dated.

Re: Itemised call log

Peter_W — Thu, 19 Jun 2025 10:56:03 GMT

Hey @vickiw2415.

Welcome to the Community!

Just on top of what @Chris_B has mentioned, whilst itemised bills are available to request as an additional option for our team, calls charged outside of your allowance will always be itemised by default.

You would only need to request this option if you were wanting a breakdown of in-allowance calls too 😊

Peter