I have been charged over £100 for calls to 0843 numbers

TheresaMerchant — Mon, 16 Jun 2025 16:35:26 GMT

I have been charged over £100 for calls to 0843 numbers by EE who told me it was a scam but l don’t understand how or why. I have not rung them

Re: I have been charged over £100 for calls to 0843 numbers

Alex_H — Mon, 16 Jun 2025 15:31:17 GMT

Hi @TheresaMerchant,

Welcome to the EE Community

We have no access to your account via these forums to see the details of the call, but have you tried googling the number on the bill as that can sometimes help with finding out which company the number belongs to.

The call on your bill should be itemised for the time and date also which you may be able to then check in your call logs.

Do you have a spend cap set up on your number? As if not I would recommend setting up a spend cap moving forward as that will help protect you from outside of allowance charges for things like premium calls.

This help page has all the information on how to set a spend cap and what it will cover.

Alex

topic I have been charged over £100 for calls to 0843 numbers in Contracts & Billing

I have been charged over £100 for calls to 0843 numbers

Re: I have been charged over £100 for calls to 0843 numbers