topic Re: Is my direct debit cancelled, if payment missed? in Contracts & Billing

Is my direct debit cancelled, if payment missed?

RZA1984 — Thu, 12 Jun 2025 15:10:44 GMT

Hi,

I missed my direct debit payment for EE mobile at the end of May due to lack of funds, it was tried again a week later I believe and it was returned, just made a payment now via EE app notification and now showing as paid. Can I confirm that my direct debit is still active or do I need to set this up again?

Re: Is my direct debit cancelled, if payment missed?

XRaySpeX — Thu, 12 Jun 2025 16:17:45 GMT

Your DD won't be cancelled unless you don't pay for months & EE cuts you off & puts you into default. You'll be told this is happening.

Re: Is my direct debit cancelled, if payment missed?

Debbie_G — Thu, 12 Jun 2025 17:27:58 GMT

Hi @RZA1984.

Welcome to the community.

If your direct debit fails, this would be attempted a second time around 7 days later. If the second payment fails, your direct debit would be cancelled and would need to be set back up.

You should receive a text notification for both failed attempts, with the second text confirming the cancellation.

You can find more information on our Help if You Can't Pay Your Bill help page.

Debbie

Re: Is my direct debit cancelled, if payment missed?

RZA1984 — Thu, 12 Jun 2025 17:45:19 GMT

Thanks for that update, I will keep an eye out for any emails or messages from EE. So far, not be told it has been cancelled, so I’ll wait and see for the next payment.

Thanks again 👍🏼

Re: Is my direct debit cancelled, if payment missed?

RZA1984 — Thu, 12 Jun 2025 17:47:32 GMT

That’s great, thanks for letting me know. So far, I have not received any email or text to say direct debit cancelled, only my EE App says payment missed and to make the payment, which I did via the app. So I assume all is ok for the next instalment. I’ll wait for the next bill and see what they say.

Thank you once again for getting back to me 👍🏼

Re: Is my direct debit cancelled, if payment missed?

Debbie_G — Thu, 12 Jun 2025 17:51:10 GMT

Thanks for getting back in touch @RZA1984.

If you're unsure whether your direct debit is active, please reach out to our customer service team. They will be able to check this further for you and help get this set back up if needed.

Debbie