topic Two things, website speed and balance of phone. in Contracts & Billing

Two things, website speed and balance of phone.

MIllertiminez — Mon, 09 Jun 2025 12:18:53 GMT

Hello there,

Two things:

Why is the website so painfully slow?

However more importantly I want to see if I can pay the balance of my phone off and I simply cannot find where the balance is, I can find how much I am paying and when the contract runs out but the actual balance is nowhere to be seen.

Can anyone help?

Garry

Re: Two things, website speed and balance of phone.

XRaySpeX — Mon, 09 Jun 2025 12:26:39 GMT

Cost of cancelling or upgrading early will be Monthly Fee x Months Remaining, pro-rata to the nearest whole day, of contract term - 4%. You can text INFO to 85075 to find out the exact figure as of now.

Re: Two things, website speed and balance of phone.

MIllertiminez — Mon, 09 Jun 2025 12:37:23 GMT

Hello there,

Thank you for the reply, however I don't want to upgrade or cancel.

I just want to see what the balance is of the rest of what I have to pay off on the phone.

On Sky I can simply go to a page and see what I have left to pay. Why can't is be that simple?

I don't want to be doing math when I am a customer.

Re: Two things, website speed and balance of phone.

Peter_W — Mon, 09 Jun 2025 15:28:07 GMT

Hey @MIllertiminez.

Thanks for reaching out to us here on the Community 😊

Have you had a chance to try logging in via the EE app?

If you're able to do this, can you go into the billing and payments section, then select your number, and see if it displays FlexPay information?

If you're still struggling from there, if you get in touch with our team, they'll be able to help check the balance and take any payments, too.

Peter

Re: Two things, website speed and balance of phone.

MIllertiminez — Mon, 09 Jun 2025 18:08:09 GMT

Re: Two things, website speed and balance of phone.

Leanne_T — Tue, 10 Jun 2025 07:24:50 GMT

Thanks for coming back to us @MIllertiminez

If you give us a call as @Peter_W advised, the team can let you know the balance left on Flex Pay and help you with this error message.

Thanks 🙂

Leanne.