topic Re: EE One not working in Contracts & Billing

EE One not working

saraheager — Sun, 08 Jun 2025 20:57:14 GMT

Hey,

Hope someone can help... I have both broadband, and 3 SIM only contracts with EE, one of which i'd like to upgrade to a new phone if i can get a good offer without moving provider. So my question is-how do i benefit from EE ONE? It seems i have been missing out on this for a long time but i am just going round in circles on the app and my account online!

Feeling very frustrated. Please help

Sarah

Re: EE One not working

Leanne_T — Mon, 09 Jun 2025 07:43:17 GMT

Morning @saraheager

Thanks for coming back to the community 🙂

Our EE One Benefits Help page has full details on EE One, including eligibility for EE One.

If you would like discuss the EE One benefits, please give our mobile guides a call on 150 and they will be happy to help 🙂

Thanks.

Leanne.

Re: EE One not working

saraheager — Mon, 09 Jun 2025 07:50:49 GMT

Thanks (again)

I’ll take a looks and call them on my day off 🙂

Re: EE One not working

Leanne_T — Mon, 09 Jun 2025 07:57:19 GMT

No problem at all @saraheager

Let me know how you get on 🙂

Leanne.