topic Re: EE - missold contract in Contracts & Billing

EE - missold contract

LornaB701 — Sun, 08 Jun 2025 16:38:26 GMT

Hello.

I had a PAYG sim with EE that had Internet blocks etc so ventured into a store to ask if the blocks could be removed.

I was told I had to move to monthly contract. So, with three members of staff, and me alone in the store I felt obliged to agree.

I was questioned about my broadband and convinced to switch from Vodafone. What a mistake.

I was told that Now tv would be included along with discovery and Netfix. That it would be cheaper than my current provider.

I foolishly signed up.

Since then I have not been able to view my bills, log into my account or link my broadband to my phone account. I've been back to the store who shrugged and said I was outside the 14 days cooling off period so basically tough. I called 150 who were not able to link the accounts nor give me access to my bills which have now risen to over £70 a month. I was paying £44 with Vodafone.

To say I feel aggrieved is an understatement.

I think EE staff are duplicitous, underhanded and take full advantage of customers who may not fully understand the ins and outs of the miryad of screens thrust under their nose while being told "sign here".

I am at a loss as to where to go next.

Re: EE - missold contract

Chris_B — Sun, 08 Jun 2025 18:57:45 GMT

@LornaB701 The PAYG had content lock on it and you could have been removed. The store staff should have helped with that and you don’t need to be a contract customer.

Re: EE - missold contract

bristolian — Sun, 08 Jun 2025 21:50:14 GMT

@LornaB701 wrote:

I think EE staff are duplicitous, underhanded and take full advantage of customers who may not fully understand the ins and outs of the miryad of screens thrust under their nose while being told "sign here".

It's easy to say in retrospect, but if you're not happy with what you're being asked to sign, simply say "no thanks" and walk away.

You do appear to have valid cause for complaint.