https://community.ee.co.uk/t5/Contracts-Billing/App-wont-accept-details/m-p/1539585#M101314 <P>Hi,&nbsp;</P><P>I can't seem to access my account via the app. It states there is account recognised from the account number but when I go to add details to set up the account number isn't recognised.</P><P>Is the billing account number different? Also can't find landline number but am paying bill foe it <span class="lia-unicode-emoji" title=":thinking_face:">🤔</span></P> Sat, 07 Jun 2025 18:58:24 GMT Tom3459 2025-06-07T18:58:24Z https://community.ee.co.uk/t5/Contracts-Billing/App-wont-accept-details/m-p/1539585#M101314 <P>Hi,&nbsp;</P><P>I can't seem to access my account via the app. It states there is account recognised from the account number but when I go to add details to set up the account number isn't recognised.</P><P>Is the billing account number different? Also can't find landline number but am paying bill foe it <span class="lia-unicode-emoji" title=":thinking_face:">🤔</span></P> Sat, 07 Jun 2025 18:58:24 GMT https://community.ee.co.uk/t5/Contracts-Billing/App-wont-accept-details/m-p/1539585#M101314 Tom3459 2025-06-07T18:58:24Z https://community.ee.co.uk/t5/Contracts-Billing/App-wont-accept-details/m-p/1539650#M101325 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4795846">@Tom3459</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>If you speak with our <A href="https://ee.co.uk/contact-ee" target="_blank">Customer Support team</A>, our guides will be able to help you get your accounts linked and make sure you can access them on the app.</P> <P>Chris</P> Sun, 08 Jun 2025 08:11:11 GMT https://community.ee.co.uk/t5/Contracts-Billing/App-wont-accept-details/m-p/1539650#M101325 Christopher_G 2025-06-08T08:11:11Z