topic Re: Direct debit in Contracts & Billing

Direct debit

Redellis — Fri, 06 Jun 2025 19:44:21 GMT

Direct debit was taken last month but not this month.I have checked my bank and it says its set up.Had a text to say I need to pay.Why is this?

Re: Direct debit

Schockwave — Fri, 06 Jun 2025 21:04:01 GMT

Hello @Redellis ,

Welcome to the community,

We have no account access and do not know who you are, this is a public forum, so I would say ring customer service to find out.

What text was this, was this from EE? Just asking as some customers have had spam text.

When is it normally paid, that is taken by direct debit?

Are you sure this is not.a text to let you know to check your bill and that the money will be taken on a certain date as per usual?

Re: Direct debit

Redellis — Fri, 06 Jun 2025 21:11:06 GMT

Hi.Txt was from 150 6 days ago and today.But direct debit is set up.Tried to pay manually on the app but it keeps failing.

Re: Direct debit

Redellis — Fri, 06 Jun 2025 21:19:17 GMT

Sorry forgot to mention that I had txt saying that my bill will go out on the 6th of June.But nothings gone out.

Re: Direct debit

Schockwave — Fri, 06 Jun 2025 22:20:05 GMT

@Redellis , please do not try to pay your bill, as it will be taken by direct debit, so long as you have money in your account, do not worry about the text, as you have set up the direct debit, unless there is a mistake in your account number and it was not set up correctly, but if you gave the correct details, then it will be taken that way.

Re: Direct debit

Redellis — Fri, 06 Jun 2025 22:23:48 GMT

OK.Thanks.

Re: Direct debit

Schockwave — Sat, 07 Jun 2025 13:25:07 GMT

@Redellis , you are welcome, glad I could help, hope all is ok.