topic Re: not getting what is advertised in Contracts & Billing

not getting what is advertised

Neeraj216 — Fri, 06 Jun 2025 17:11:30 GMT

I bought EE unlimited sim plan , which provides Apple Watch unlimited data shown in advertisement . Now EE customer care says we can't provide you the watch connection as your credit history does not allow . Why would they provided me the sim in first place then ? I bought this plan as it included Apple Watch plan and unlimited data , At least provide what you advertised , or else I will leave the EE

Re: not getting what is advertised

Northerner — Fri, 06 Jun 2025 17:37:58 GMT

Hi @Neeraj216

Do you already have an apple watch.

What plan are you on.

Thanks

Re: not getting what is advertised

Neeraj216 — Fri, 06 Jun 2025 17:54:22 GMT

yes I do have Apple Watch , my plan advertised unlimited watch data , so I bought it . But now they are not activating my eSIM on Apple Watch , saying that your credit history does not allow it . Why did they have sim at first then 🤣

Re: not getting what is advertised

Chris_B — Fri, 06 Jun 2025 18:13:08 GMT

@Neeraj216 Even though your phone tariff gives you unlimited watch data you are still credit checked when you try to add the watch to your account as it’s an additional line on your account. And because it’s an additional line and your credit doesn’t allow you to have an additional line you can not make use of the watch data that the phone tariff gives you. Crazy I know but you’re not passing the credit check.

also, if you’ve just joined EE, you’re going to need to pay at least one or two months worth of bills before you can add an additional line to your account.

Re: not getting what is advertised

Neeraj216 — Fri, 06 Jun 2025 18:33:08 GMT

There is no mistake of me in it . I am asking of what is advertised .

Re: not getting what is advertised

Michael_D — Sat, 07 Jun 2025 07:19:33 GMT

Hi @Neeraj216

Have you spoken with our customer service guides about this at all?

Did they say you weren't eligible or was it when you were trying to set up the watch?

Michael