topic Re: Something gone wrong in Contracts & Billing

Something gone wrong

Stevo89 — Sun, 01 Jun 2025 19:42:25 GMT

When I log in to check my bill the page keeps coming up with (sorry somethings gone wrong) and I have to contact support.

I have had nothing but problems since the switch from BT to EE even getting in contact with EE I have reported this issue 3 times over the past month and nothing has been fixed they said its a problem with my email address but if there was I would be able to log in or get emails from them saying my bill is ready.

Anyone able to help here?

Re: Something gone wrong

Linzi_H — Mon, 02 Jun 2025 07:52:07 GMT

Hi @Stevo89

Welcome to the Community.

I know this will be frustrating, having to report the issue a few times now and not being any further forward.
If you have the same error showing through the EE app and your main online account, our technical support team should be able to advise on the best next steps.

My advice would be to get back in touch for more information surrounding why the team thinks the error is with your email address and what steps are needed to get this resolved.

If this is still not resolved after getting back in touch, I would then suggest opening a complaint case and escalating this to a team leader if needed.

Linzi

Re: Something gone wrong

Stevo89 — Wed, 04 Jun 2025 22:41:08 GMT

Hi Linzi,

Thank you for getting in touch. I have contact BT and EE again and still no further forward. I have raised a complaints case 3 times now and they are just getting ignored they said someone would be in contact 24-48h. They said there was a issue with my email address because it was still on the BT contact so they have deleted that one but my EE account is still not showing bills or that I have any sort of contact with them but I am still getting emails from them saying my bill is ready.

I have had nothing but problems since I switched.

Re: Something gone wrong

Linzi_H — Thu, 05 Jun 2025 07:06:35 GMT

I'm disappointed to hear things still aren't resolved for you @Stevo89

If you haven't already, please can you fill out our complaints webform, and the team will be in touch within 7 days.

Let me know how you get on.

Linzi

Re: Something gone wrong

Stevo89 — Thu, 05 Jun 2025 18:51:46 GMT

Thank you Linzi,

I have filled this in with whats happened and a copy of the reference number i was given for the last complaint I made. Hopefully this gets resolved as I am at my limit with it.

Thanks,

Stephen