topic Re: Unable to Read my Bill in Contracts & Billing

Unable to Read my Bill

happyhacker — Sat, 03 May 2025 16:35:54 GMT

Since changing from BT I am unable to read my bill on any browser or EE app. I have called twice and both said to raise a ticket. I get the Billing page but it just hangs. Called today and tried to link under advice from assistant but no luck. Would EE please get it together.

Re: Unable to Read my Bill

Rach_H — Sun, 04 May 2025 08:00:54 GMT

Hi @happyhacker,

I'm so sorry to hear about the trouble you've been having. If the team have raised a ticket when you've called then it sounds like they are working to get this orted for you, and they should reach out to you when this is done.

Rach

Re: Unable to Read my Bill

happyhacker — Sun, 04 May 2025 08:06:22 GMT

Well, I hope so. I would like to see a bill sometime! Thanks.

Re: Unable to Read my Bill

happyhacker — Thu, 15 May 2025 06:59:27 GMT

I'm back! I am now again, unable to read my bill (I did have one success and managed to read it). I left the page hunting for the Bill and eventually this page was presented:

We track these errors automatically, but if the problem persists, feel free to contact us. In the meantime, please try again.

Correlation ID: c393866e-0acb-48f2-9e98-03ba4732dac6

Timestamp: 2025-05-14 18:48:40Z

AADB2C90006: The redirect URI 'https://ee.co.uk/app/logout' provided in the request is not registered for the client id '97c88d1f-5789-49c6-aa2b-9c18d2d657a1'.

A system error has occurred.

Then I refreshed and a slightly different message with different data came back:

We track these errors automatically, but if the problem persists, feel free to contact us. In the meantime, please try again.

Correlation ID: 0ba6e733-634e-4045-81e5-b430b68f8d80

Timestamp: 2025-05-15 06:04:30Z

AADB2C90006: The redirect URI 'https://ee.co.uk/app/logout' provided in the request is not registered for the client id '97c88d1f-5789-49c6-aa2b-9c18d2d657a1'.

A system error has occurred.

Could someone please look at this? Many thanks from a really patient customer 😎 😘 😣😣😣😣😣 !

Re: Unable to Read my Bill

Katie_B — Thu, 15 May 2025 07:24:51 GMT

Hi @happyhacker.

To get this investigated further please give us another call.

Our technical care team who have account access will be happy to help.

Katie

Re: Unable to Read my Bill

happyhacker — Tue, 03 Jun 2025 16:31:44 GMT

Yet another month get email saying bill is ready to view. It's not!

Either:

1. EE is deliberately preventing me from seeing it for some reason.

2. Someone incompetent is in charge of Bill delivery from the website.

NO, I am not going to ring them yet again. I want to stay mentally stable this month. When my term is up I will be leaving EE for good having been with them for centuries.

Get your act together EE!

Re: Unable to Read my Bill

Chris_S — Wed, 04 Jun 2025 07:55:20 GMT

Hi @happyhacker I'm sorry to hear that you're not able to get access to your online bills, It sounds like it's very frustrating for you.

Are you having the same issue when you log in through the app and through the website?

Chris S