https://community.ee.co.uk/t5/Contracts-Billing/IVA-PHONE-UPGRADE/m-p/1538284#M101226 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/564208">@Karen82</a></SPAN>&nbsp;</P> <P>Welcome to the Community.&nbsp;</P> <P>I know it will be disappointing not being able to upgrade right now.&nbsp;<BR />Several factors are taken into consideration when upgrades are completed. Have you spoken with our team directly about your account and the best next steps?</P> <P>If you were considering a Flex Pay upgrade, we have further information on our help page, <A href="https://ee.co.uk/help/mobile/manage-use/pay-monthly/flex-pay" target="_blank">Flex Pay Explained, </A>which states this is a credit agreement.&nbsp;</P> <P>Our <A href="https://ee.co.uk/help/contact-ee" target="_blank">Mobile Guides</A> will be the best people to speak with about your options.</P> <P>Linzi&nbsp;</P> <P>&nbsp;</P> Tue, 03 Jun 2025 07:22:48 GMT Linzi_H 2025-06-03T07:22:48Z https://community.ee.co.uk/t5/Contracts-Billing/IVA-PHONE-UPGRADE/m-p/1538253#M101225 <P>Hi I've had a IVA for nearly a year. I'm trying to upgrade but it won't let me . The IVA doesn't have any mobile phone debt . Even with a letter from the IVA apparently I can't upgrade. Is there anything I can do ?</P> Mon, 02 Jun 2025 22:29:14 GMT https://community.ee.co.uk/t5/Contracts-Billing/IVA-PHONE-UPGRADE/m-p/1538253#M101225 Karen82 2025-06-02T22:29:14Z https://community.ee.co.uk/t5/Contracts-Billing/IVA-PHONE-UPGRADE/m-p/1538284#M101226 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/564208">@Karen82</a></SPAN>&nbsp;</P> <P>Welcome to the Community.&nbsp;</P> <P>I know it will be disappointing not being able to upgrade right now.&nbsp;<BR />Several factors are taken into consideration when upgrades are completed. Have you spoken with our team directly about your account and the best next steps?</P> <P>If you were considering a Flex Pay upgrade, we have further information on our help page, <A href="https://ee.co.uk/help/mobile/manage-use/pay-monthly/flex-pay" target="_blank">Flex Pay Explained, </A>which states this is a credit agreement.&nbsp;</P> <P>Our <A href="https://ee.co.uk/help/contact-ee" target="_blank">Mobile Guides</A> will be the best people to speak with about your options.</P> <P>Linzi&nbsp;</P> <P>&nbsp;</P> Tue, 03 Jun 2025 07:22:48 GMT https://community.ee.co.uk/t5/Contracts-Billing/IVA-PHONE-UPGRADE/m-p/1538284#M101226 Linzi_H 2025-06-03T07:22:48Z