Cancel contract. Very disappointing

LeysanB — Mon, 02 Jun 2025 15:20:53 GMT

Good afternoon , I do not understand how the EE service works, especially what the functionality of the brunch is. The situation is this: since January, an additional service has been added and this doubles. I came to the EE office twice, they turned it off for me, but this additional service is again in my bill for payment. Also, the contract ended in May and I went to another mobile operator, but I received an invoice for payment again. I had a debt, I paid it, otherwise without this I could not have switched to another operator, but now I am receiving a notification about the debt again.

Re: Cancel contract. Very disappointing

Peter_W — Mon, 02 Jun 2025 17:28:21 GMT

Hi there @LeysanB.

Welcome to the EE Community, and thanks for reaching out to us about this too!

Could you please let us know a bit more about what sort of plan you took out here, and what service it was you were being charged extra for?

Also when you changed providers, did you specifically contact us to request cancellation?

Peter

topic Re: Cancel contract. Very disappointing in Contracts & Billing

Cancel contract. Very disappointing

Re: Cancel contract. Very disappointing