topic Re: Double charged for Damage ACS in last bill in Contracts & Billing

Double charged for Damage ACS in last bill

darrmann — Sun, 01 Jun 2025 12:04:10 GMT

Hello, I seem to have been charged twice for the Damage ACS cover on my last bill, please can someone advise?

Thanks, Darren

Re: Double charged for Damage ACS in last bill

Northerner — Sun, 01 Jun 2025 12:40:37 GMT

Hi @darrmann

You'll need to speak to EE CS on 150 about this question.

There is no account access on these forums.

Thanks

Re: Double charged for Damage ACS in last bill

Alex_H — Sun, 01 Jun 2025 13:35:16 GMT

Hi @darrmann,

Welcome to the EE Community

Have you just added the Apple Care insurance last month? As if so you may be seeing a part charge for the month behind, covering usage from the date you added it up to your monthly bill date. Then the normal charge for the month in advance.

Our help page has more information on part charges. If you have not just added it last month and have been double charged the best thing will be to give us a call on 150 as recommended for one of our guides to take a look.

Alex