topic Re: Account closed, not by me now I have a £419 bill in Contracts & Billing

Account closed, not by me now I have a £419 bill

Mark537 — Sun, 01 Jun 2025 12:18:49 GMT

A new Contract was started (5th Dec 2024) after I changed my BT Hub to the new EE Hub all was fine initially. After a few of months my Wife noticed EE weren’t taking any money. I Contacted them on the 6th of May as EE had a £304.69 Pending bank charge which left us in Debt. The Advisor apologised and a refund Cheque was sent. I informed them that I’d not received any Bills, they stated that numerous customers have not been billed during the BT to EE transition and any outstanding bills were being absorbed as it was an Error on EE’s processes. It was also Identified that my email address had been changed.

Last week I called again as I’d been ordered to return the EE Hub, which had already been sent 2 months previous from the BT-EE change. I was also told that I owed nothing to EE and the Account No GB******** had been closed Dec 2024 by someone which is odd as I’d been with BT for years without issue. I was then told that EE had NO Details for the Millport address. I’ve now received a bill in for £419.90 as it’s now been closed by their system which added a £280 Early Exit fee. I NEED help resolving this issue please, I’m on a Pension.

Re: Account closed, not by me now I have a £419 bill

Schockwave — Sun, 01 Jun 2025 11:03:03 GMT

Hello @Mark537 ,

Welcome to the community,

Unfortunately we have no account access and do not know who you are, this is a public forum, so you would have to speak to customer service again, or you can launch a complaint here with this form:

https://ee.co.uk/help/contact-ee/complaint

Re: Account closed, not by me now I have a £419 bill

Mark537 — Mon, 02 Jun 2025 14:37:09 GMT

Hi Schockwave,

I've spent numerous Hours speaking to EE Customer Guides last month & this month with little success. Until today (Hopefully) Time will tell if the Latest Guide has resolved my Issues.

Their Web site is PANTS, only getting "Sorry something went wrong" or "We cant access your Data just now"

Wish I'd never been advised to move from BT.