topic Re: Change my data plan in Contracts & Billing

Change my data plan

Lianasanneh — Mon, 26 May 2025 20:51:22 GMT

Hi. I upgraded and ordered a phone for my daughter but I now want to change the plan I chose to a cheaper one. The phone arrives tomorrow can I change the sim plan withiut having to return the phone. ?

Re: Change my data plan

Chris_B — Tue, 27 May 2025 07:19:41 GMT

@Lianasanneh I doubt it as it’s the whole package including any upfront cost. You’ll need to call customer support to sort this.

Re: Change my data plan

Chris_S — Tue, 27 May 2025 07:27:10 GMT

Hi @Lianasanneh As @Chris_B Mentioned, you'd need to give us a call so a guide can take a look into what is possible for you.

It's likely that you'd need to either refuse the delivery when the device turns up, or return the product to us, then we can negotiate a plan that better suits your needs.

To call us, you'd just need to dial 150 from an EE phone, or 07953 966 150.

You can find a link to our contact us page here

Chris S