topic Upgrade in Contracts & Billing

Upgrade

ClaireStafford — Sun, 25 May 2025 17:20:27 GMT

I upgraded today but seems to have lost my discount now - please can you help

I have two phone numbers mine and my sons

Re: Upgrade

Chris_B — Sun, 25 May 2025 18:48:48 GMT

@ClaireStafford As this is an account related issue you’ll need to call customer support about this. This public forum has no access to your account so can’t help with this issue.

Re: Upgrade

Chris_S — Mon, 26 May 2025 07:37:22 GMT

Hi @ClaireStafford It's great news that you've upgraded your line with us.

As @Chris_B mentioned, you'd need to give us a call so a guide can take a look into your account for you.

To speak to a guide, you'd just need to dial 150 from an EE phone, or 07953 966 150 from any other phone.

You can find a link to our contact us page here

Chris S