topic Money taken from bank account not mine in Contracts & Billing

Money taken from bank account not mine

Barbara134 — Mon, 19 May 2025 11:40:20 GMT

Money has been taken out off my account what’s this for it is 69.52 on the 16th may.bill for sim only was paid on the 6th may.

Re: Money taken from bank account not mine

Schockwave — Mon, 19 May 2025 11:44:04 GMT

Hello @Barbara134 ,

Welcome to the community,

We have no idea, this is not customer service and we have no idea who you are. I would suggest looking at your billing and the breakdown and also ringing customer service to find out and see what is going on.

Re: Money taken from bank account not mine

Northerner — Mon, 19 May 2025 11:57:26 GMT

Hi @Barbara134

Was the 6/5 your billing date or payment date.

Payments are normally taken 10 days after billing.

As @Schockwave speak to EE CS on 150 if you're unsure.

Thanks

Re: Money taken from bank account not mine

Leanne_T — Mon, 19 May 2025 13:50:46 GMT

Hi there @Barbara134

Thanks for coming to the community.

Do you have more than one EE account? If you log into your EE app/online account what date shows as the bill date and payment date?

Thanks 🙂

Leanne.