topic Re: Refund not received in Contracts & Billing

Re: Refund not received

Sunnybunny021 — Mon, 12 May 2025 23:46:55 GMT

I have contacted EE three times to request an outstanding refund from April after closing my account, raised a complaint twice and still have not received my money. I get told the same thing over and over again.. the money will be in the bank in 3-5 working days! I’m fed up.. I just want what is owed.

Re: Re: Refund not received

Katie_B — Tue, 13 May 2025 07:53:52 GMT

Hello @Sunnybunny021.

Thanks for coming here.

I am sorry to hear you have not yet received your refund.

When was the last time you called?

Katie

Re: Re: Refund not received

Sunnybunny021 — Tue, 13 May 2025 09:43:12 GMT

Saturday, but I have been trying for 2 months and I get the same answer every time. …..I have escalated this, it will be in your bank blah blah blah…

Re: Re: Refund not received

Katie_B — Tue, 13 May 2025 09:46:25 GMT

Hi @Sunnybunny021.

Thanks for getting back to me.

If you could please allow the timescale.

Should you not receive this by Friday pop back and let me know so I can investigate this further.

Katie