topic Re: Upgrade anytime with a broken screen and insurance in Contracts & Billing

Upgrade anytime with a broken screen and insurance

Saffybowbaffy — Sun, 11 May 2025 14:28:01 GMT

Good afternoon,

I have a samsung z fold 6 at the moment on an upgrade anytime plan with insurance.

I dint like this phone and my next free upgrade is july but ive cracked the screen on this phone,i know i can send it to be repaired under insurance but i was wondering if when i upgrade in july i can just pay my insurance excess and upgrade the phone for free or will they charge me more than if i just got the phone fixed before the upgrade?

Thankyou

Re: Upgrade anytime with a broken screen and insurance

Northerner — Sun, 11 May 2025 15:37:35 GMT

Hi @Saffybowbaffy

Your upgrade will be discounted as per the terms and conditions

https://ee.co.uk/help/mobile/upgrade/upgrade-anytime

Thanks

Re: Upgrade anytime with a broken screen and insurance

Chris_B — Sun, 11 May 2025 18:50:28 GMT

@Saffybowbaffy You need to get the device fixed first, trading in a broken phone is still trading in a broken phone. Your insurance excess doesn’t mean it can be used against a trade in.