topic Re: Final Bill Payment Confusion. in Contracts & Billing

Final Bill Payment Confusion.

Stevie93 — Thu, 17 Oct 2024 23:42:56 GMT

Hi,

I phoned EE on the 18th of September to cancel my contract early. I was told I would be charged on the 18th of October for my final bill. My direct debit is correct and the bill hasn’t been taken. I can’t see my final bill online. any help?

Re: Final Bill Payment Confusion.

Chris_S — Fri, 18 Oct 2024 08:47:43 GMT

Hi @Stevie93 Thanks for getting in touch with us here at Community.

Has your final bill been taken since you posted this? I can see that you posted shortly after midnight, so the direct debit may not have been taken by then.

Chris S

Re: Final Bill Payment Confusion.

Stevie93 — Fri, 18 Oct 2024 11:34:18 GMT

Hi Chris,

Nope it hasn’t been taken. I don’t see anything on my account or app about it.

Re: Final Bill Payment Confusion.

Chris_S — Fri, 18 Oct 2024 11:55:26 GMT

Thanks for letting me know @Stevie93

I want to make sure that you get some clarity about what's happening with your bill, so I'd recommend giving our billing team a call so that a billing guide can take a look into your account.

To speak to our billing team, you'd just need to call 150 from your EE phone, then select options 1, 2, then 1 again.

Chris S

Re: Final Bill Payment Confusion.

Nicki1234 — Thu, 08 May 2025 08:16:33 GMT

I’m trying to get final bill amount after moving to another provider. Can’t ring 150 as account closed. Called helpline and were extremely unhelpful.

Re: Final Bill Payment Confusion.

Ali_A — Thu, 08 May 2025 10:27:36 GMT

Hi @Nicki1234

You'll see your final bill with details on your final payment about 8-10 days after your plan finishes or after you've received confirmation that you've left the EE network.
You'll be also able to view your bills online for six months after cancelling.

You can find out more on our Your final EE Mobile bill page

Ali