topic Cannot access Bill & Payment information in Contracts & Billing

Cannot access Bill & Payment information

YusufKanarya — Wed, 07 May 2025 11:24:50 GMT

I login to the web site but cannot access Bill & Payment information and also Plan & Subscription

Re: Cannot access Bill & Payment information

Northerner — Wed, 07 May 2025 12:30:34 GMT

Hi @YusufKanarya

What error are you receiving.

Does the app work.

Thanks

Re: Cannot access Bill & Payment information

YusufKanarya — Wed, 07 May 2025 13:07:32 GMT

The app doesn't work either.

There are serious problems with the web site. Any time I try to log in I have to reset my password.

When I manage to login I cannot view neither Bills & Payments nor Plans & Subscriptions.

I reported this some time ago, chased it many times but still having the same problem.

Not a good reputation. I don't know how EE can hide behind this problem and not able to provide a fix.

Re: Cannot access Bill & Payment information

Northerner — Wed, 07 May 2025 15:03:38 GMT

Hi @YusufKanarya

Call EE CS and ask them to delete you online profile then you can register again.

Hopefully that might work.

Thanks

Re: Cannot access Bill & Payment information

marktomlinson44 — Thu, 08 May 2025 17:33:23 GMT

Rubbish

having the same problems getting in to the system to pay a bill after they couldn’t action a did that they set up at the shop.

so frustrating, if this is the future they can keep it!,,,

Re: Cannot access Bill & Payment information

Leanne_T — Fri, 09 May 2025 07:38:06 GMT

Hi there @marktomlinson44

Thanks for coming to the community.

What happens if you try logging into your EE account and make the payment?

Do you get an error message?

Our Ways to pay your bill pages have ways to make a payment for mobile, broadband and pay as you go.

Leanne.

Re: Cannot access Bill & Payment information

XRaySpeX — Fri, 09 May 2025 16:11:49 GMT

@marktomlinson44 : Try using Fast Payment online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.