topic £77.00 bill for cancelling within cooling off period in Contracts & Billing

£77.00 bill for cancelling within cooling off period

crjr197945 — Mon, 05 May 2025 15:54:59 GMT

Can anyone help? I cancelled my contact a few days after I received my sim there were no charges. Why have I been charged £27 for the contract and £50 deposit? Will these charges drop off or will I have to pay £77 for something I’ve never used?

Re: £77.00 bill for cancelling within cooling off period

bristolian — Mon, 05 May 2025 16:10:23 GMT

Where are you seeing these charges?

I'd imagine £27 is a part-months pro-rata charge for your chosen plan. The £50 may be a deposit for roaming charges or similar - refundable on cancellation.

Re: £77.00 bill for cancelling within cooling off period

crjr197945 — Mon, 05 May 2025 17:19:03 GMT

But they still charge me that even though I cancelled within 14 days?

Re: £77.00 bill for cancelling within cooling off period

XRaySpeX — Mon, 05 May 2025 17:29:01 GMT

You should receive a final bill refunding it.

Re: £77.00 bill for cancelling within cooling off period

bristolian — Mon, 05 May 2025 17:36:44 GMT

You've not answered the question of where you saw those changes.

After you cancel, you receive a final bill accounting for credits & debits.

Billing always continues as normal, until point of cancellation. Any deposits for service especially, are refunded on that final bill.