topic Paying for my contract and gettin my account back online in Contracts & Billing

Paying for my contract and gettin my account back online

Tosinomosebi — Mon, 05 May 2025 10:59:13 GMT

Hello my account has been closed for a while now when I switched to a contract I do not know why and I’ve been trying to pay for my billing but I don’t know how to please help

Re: Paying for my contract and gettin my account back online

Northerner — Mon, 05 May 2025 11:07:06 GMT

Hi @Tosinomosebi

Can you log into your online account.

Thanks

Re: Paying for my contract and gettin my account back online

bristolian — Mon, 05 May 2025 14:32:21 GMT

A bit more context might be useful here - specifically, what do you mean by "when I switched to a contract I don't know why"

I'm guessing - please correct me if wrong - that you previously had a myEE online login from when you were on PAYG, but you since moved to pay-monthly with the same number? And you've not been able to access your online account since.

Is that right?

Re: Paying for my contract and gettin my account back online

Tosinomosebi — Mon, 05 May 2025 14:33:56 GMT

Yes

Re: Paying for my contract and gettin my account back online

XRaySpeX — Mon, 05 May 2025 17:35:05 GMT

You need to call CS to delete your old PAYG MyEE a/c & then you can set up your new contract MyEE a/c afresh, using the same mobile no. & email addy if desired. You can't mix them under MyEE.