topic Re: Power of Attorney in Contracts & Billing

Power of Attorney

jhaighjhaigh — Sun, 04 May 2025 11:47:11 GMT

Not happy with the service at EE. Just tried for the last hour to talk to somebody about registering as my Father in Laws power of attorney and they didn't have a clue. This website is now useless, it used to be easy to talk to someone online or via the phone. Now you get nothing. All other companies websites have links for POA, this one doesn't have anything. Sadly lacking in customer service even though you pay a premium for its prices.

Re: Power of Attorney

XRaySpeX — Sun, 04 May 2025 12:59:09 GMT

I should follow the Ill health section of Change My Account in The Case of a Life Event

Re: Power of Attorney

Rach_H — Sun, 04 May 2025 14:27:05 GMT

Hi @jhaighjhaigh,

Welcome to the Community!

I'm so sorry to hear about what has happened when you've spoken with our team. I've popped your through a Private Message, so we can help you get this remedied.

Rach

Re: Power of Attorney

JR1603 — Mon, 16 Jun 2025 18:44:13 GMT

Please can you direct me to how to register an LPA too? I can't find the information on your website, only in community discussions like this one. My mum set hers up before the days of digital pins, so I need an email address to send a scanned certified copy and details of what else they need from me.

Please can you make this easier to find on your website.

Thanks

Re: Power of Attorney

Michael_D — Tue, 17 Jun 2025 07:36:29 GMT

Hi @JR1603

Welcome to the community.

I've sent you over a private message with some details on how to get the Power of Attorney registered to the account.

Michael

Re: Power of Attorney

BL2025 — Mon, 22 Sep 2025 11:19:42 GMT

I also need the same information on how to register a Power of Attorney

I'd be grateful if anyone can advise how to do this

Like others have said, this information isn't clearly set out on the EE website

Many thanks

Re: Power of Attorney

Katie_B — Mon, 22 Sep 2025 13:42:50 GMT

Hello @BL2025.

Thanks so much for coming here.

I have popped you over a private message on how to get set up a Power of Attorney on the account.

Katie

Re: Power of Attorney

Pommiegeo — Sat, 31 Jan 2026 09:48:02 GMT

Hi Rach,

Could you please send me the details to register my fathers power of attorney, can't find much info anywhere.

Thanks,

Pommiegeo

Re: Power of Attorney

Peter_W — Sat, 31 Jan 2026 12:16:47 GMT

Hey there @Pommiegeo.

Welcome to the Community!

To set up Power of attorney, you'll just need to send over the account details and documentation to our life events team.

You can send this via email to life-event@ee.co.uk, or via post to the following address:

EE
6 Camberwell Way
Doxford Technology Park
Doxford
Sunderland
Tyne and Wear
SR3 3XN

As well as the account holder's details, make sure to include your name and contact number so our team can get in touch to set this up on the account.

Peter