topic Account number: GB******* in Contracts & Billing

Account number: GB*******

Iwali — Sat, 03 May 2025 13:55:00 GMT

Hi , I have paid my first broadband bill and a text was sent with a link to view my bill but I cant see it. I have been with EE mobile for over 20 years . So all I can see is my mobile bill.

[Mod edit: removed personal details]

Re: Account number: GB*******

Michael_D — Sun, 04 May 2025 07:26:33 GMT

Hi @Iwali

Thanks for coming to the community.

Are you able to see any of your broadband account details when you login? You should be able to go to Manage and then see a section for broadband.

If you aren't able to see it, login to the EE app and scroll to the bottom of the home page, and there is an option to link a product so you can add your broadband account.

Let me know how that goes.

Michael

Re: Account number: GB*******

Iwali — Mon, 05 May 2025 17:15:22 GMT

Yes i can see the broadband in manage. All it's showing me are the BB offers.

Re: Account number: GB*******

Michael_D — Tue, 06 May 2025 07:27:11 GMT

Thanks @Iwali

If you go to Manage then Billing, does it show your broadband bill amount, or just your mobile?

Michael