Was charged for items i haven’t oredered or used

Bebababe — Fri, 02 May 2025 17:37:29 GMT

I ordered a 4G WIFI 2 device in March 2025which was delivered to the store, the store closed early and I was told that I would have to come back another day. I was so upset I phoned EE and said that I wanted to cancel the order. I was told that I wouldn't be charged for anything and that was the end of it. Today, the 2nd May i phoned EE because my monthly mobile bill was over £80. This was because I had been charged for 2x items that I didn't have or used.

Re: Was charged for items i haven’t oredered or used

Northerner — Fri, 02 May 2025 17:43:30 GMT

Hi @Bebababe

There is no account access on these forums. You'll need to speak to EE CS on 150 alternatively you should complain:

https://ee.co.uk/help/contact-ee/complaint

Thanks

topic Re: Was charged for items i haven’t oredered or used in Contracts & Billing

Was charged for items i haven’t oredered or used

Re: Was charged for items i haven’t oredered or used