topic Re: Late payment in Contracts & Billing

Late payment

Cjmere — Thu, 01 May 2025 09:22:31 GMT

My bill is due on 2nd may , how long do I get to pay my bill before my phone is restricted? I will be making a payment but I am a little short ,there will be some outstanding ,thanks

Re: Late payment

XRaySpeX — Thu, 01 May 2025 10:53:45 GMT

If you're having difficulty paying your bill on time you need to contact CS urgently to come to a repayment arrangement - see Help if you can't pay your bill

Re: Late payment

Peter_W — Thu, 01 May 2025 12:11:52 GMT

Hey @Cjmere 😊

Welcome to the Community!

Like @XRaySpeX mentioned here, you'll definitely be best off checking in with our team.

Whilst numbers aren't usually suspended immediately after you miss a payment, the time it takes for this to kick in can depend on how you've managed your bills and payments in the past.

They'll be able to look into the option of a payment promise though, which will secure the line remaining active until at least an agreed payment date.

Peter