topic HELP! Billing Issue, impossible to make contact in Contracts & Billing

HELP! Billing Issue, impossible to make contact

Pickle2024 — Thu, 01 May 2025 01:45:06 GMT

Hi, I relocated to Australia last year and now have an Australia number and EE don't accept calls from foreign numbers it seems, which is ridiculous.

I am being sent letters back home regarding an overdue final bill, which I am happy to pay but it's incorrect and I need to speak to a human being about it. I can't call, there is no email address or chat function, so not really sure what to do.

The last letter was rather threatening in terms of mentioning debt collectors!

I log in to my account, and it now just states a message saying it's closed. I wouldn't even be able to pay it if it was correct, because the app functionality is now limited to me.

Thanks

@ALL

Re: HELP! Billing Issue, impossible to make contact

Linzi_H — Thu, 01 May 2025 07:26:46 GMT

Hi @Pickle2024

Welcome to the Community.

I know you'll be eager to get this resolved and be able to pay your final bill.

If you'd like our team to run through the bill charges with you, they can be reached on +44 (0)7953 966 150 from abroad. Please try to contact us when you get the chance. Or you can use our number +44 800 079 8586 using Skype over WiFi, which should be free.

Our team will be able to advise on how to pay once you chat about what stage things are at.

We also have a help page, Ways to pay your EE Mobile bill, which may be useful. For anyone who no longer has access to their online account, but would rather pay online, can do so by visiting our Make a payment page.

I hope this helps,
Linzi