topic Re: Unable To View Bill in Contracts & Billing

Unable To View Bill

michael367 — Wed, 30 Apr 2025 05:43:12 GMT

I have been unable to view my bill ever since i joined this joke of a provider (other issues with the service too but thats for another day)

I've tried chrome, firefox, edge and opera browsers on 2 different PCs, ive also tried accessing my bill via the app and i get basically the same everywhere *this service isnt working right now*

if i could cancel the service, i'd do it without a second thought.

Page refreshes multiple time for a minute or so then throws the below message up

Re: Unable To View Bill

Linzi_H — Wed, 30 Apr 2025 11:43:43 GMT

Hi @michael367

Welcome to the Community.

I know it's frustrating not being able to view your details online, and it sounds like you've tried all the steps you can to get this working.

As this has been happening since joining, it would point towards something not being quite right with your overall online account setup. I would suggest calling our team directly so they can investigate this further.

Linzi

Re: Unable To View Bill

SueDaveMaisie — Wed, 30 Apr 2025 11:47:33 GMT

We're having the same issue, and trying to get somebody that understands what you are saying - and being able to understand them back is, well, just forget it.

Re: Unable To View Bill

SueDaveMaisie — Wed, 30 Apr 2025 11:48:18 GMT

We tried that - big help - NOT

Re: Unable To View Bill

Linzi_H — Wed, 30 Apr 2025 12:01:50 GMT

Hi @SueDaveMaisie

I'm disappointed to hear you're facing the same issues viewing your account details online and through the EE app.

What was the advice from our team when you last spoke with them?

Linzi

Re: Unable To View Bill

Wardy553 — Wed, 30 Apr 2025 12:51:21 GMT

Dear EE Customer Support,

I hope this message finds you well.

I am writing to raise an urgent issue regarding my EE account. For the past few months, I have been unable to access my account online. Each time I try to log in—across multiple devices and browsers—I receive the message: "Service isn't working right now." I initially left the issue unresolved as I didn't urgently need access, but it has now become a problem.

I recently received an email from EE highlighting preferential deals on phones and SIM-only plans for account holders. I found a SIM-only deal I am very interested in, as I’m looking to transfer from my current provider to EE. However, I have been unable to proceed due to the ongoing login issues.

To make matters worse, when I attempted to call EE customer service today, I was informed via automated message that the system is currently down, and I could not speak with an advisor. Additionally, the contact links and support resources on your website do not appear to be working for me.

Given these difficulties, I am unsure how to move forward. I would appreciate it if someone could:

Assist in resolving the login issue with my EE account;
Help me with the process of transferring my number and signing up for the SIM-only deal I’m interested in;
Confirm whether there are any known technical issues currently affecting access or support services.

Please let me know how I can verify my identity to proceed, or if I need to visit a local store to resolve this in person.

I look forward to your prompt assistance.

Re: Unable To View Bill

Ali_A — Wed, 30 Apr 2025 14:52:21 GMT

Hi @Wardy553

We don't have access to Customer accounts here on the EE Community, so we'd be unable to help get you sorted directly.

If you can try calling Customer Care again on 150 from your EE mobile, or if it's still a problem try using the number found on our Contact Us page from any other phone, where a member of the technical team will be able to investigate the experience you are facing.

There isn't any known issues to contact Customer Service at the moment. But when you get through it may be easier if you select option 2 at first.

Ali

Re: Unable To View Bill

Anjp77 — Fri, 13 Jun 2025 13:36:42 GMT

I have also been having the same issue for several months now i have spoken to numerous EE team member requesting help.

Re: Unable To View Bill

Debbie_G — Fri, 13 Jun 2025 16:06:13 GMT

Hi @Anjp77.

Welcome to the community.

I'm sorry to hear that you've been experiencing issues when trying to view your bill through your account for some time.
If you're seeing the same error when logging in through your online account and the app, I'd recommend getting back in touch to speak with our team. They will be able to investigate further and escalate this if needed.

Debbie

Re: Unable To View Bill

Anjp77 — Mon, 16 Jun 2025 08:10:01 GMT

Already complained several times still not working

Re: Unable To View Bill

Christopher_G — Mon, 16 Jun 2025 14:32:54 GMT

Hi @Anjp77

Have the customer support team said what the next steps are to try and get it working for you?

Chris