topic Re: Been told in Contracts & Billing

Been told

Woody111 — Mon, 28 Apr 2025 09:16:57 GMT

Well 1st time on here hopefully may get some answers.

Like so many not able to look at my bills,Yes been told takes 7 working days to merge ?
So my question is have EE lied to me on this matter ?

Believe someone from EE would Monitor the community page and if somebody has read this from EE would look very forward to your reply.

kind regards to all

Woody111.

Re: Been told

Northerner — Mon, 28 Apr 2025 09:26:47 GMT

Hi @Woody111

Broadband or mobile?

Have you searched the forum.

Thanks

Re: Been told

Woody111 — Mon, 28 Apr 2025 09:29:01 GMT

Done this.

Re: Been told

Ali_A — Mon, 28 Apr 2025 11:38:43 GMT

Hi @Woody111

Welcome to the Community.

Have you had a chance to call back to Customer Service for an update on the merge, and if they are now able to reset your online access for full bill details?

We don't have account access here so would be unable to check for you.

Ali

Re: Been told

Woody111 — Mon, 28 Apr 2025 11:57:37 GMT

Hello.

Yes had call back and was told would take 7 Working days to reset merge or whatever they’d like to call it.

have tried again this morning, but no joy doesn’t recognise me when I first queried it didn’t even have my mobile number to my account.

Was looking into a TV package with EE but how can you trust them if you can’t see your details?.

Will try daily to see if I can get my details, they are 4 days into correcting ,The app also can’t see my details using their website as well.

So when I’m asked have you done all I can my end the answer is YES,

At the moment waiting for someone to press correct buttons there end.

OR, is it the system is NOT UP TO IT, be honest EE to your customers.

Re: Been told

Woody111 — Mon, 28 Apr 2025 12:34:30 GMT

Just come off 150 yes that number.

Just like to track my money I’m giving EE,

Been told having to wait till the 2nd for confirmation of my account being sorted as it in with the backroom staff IT.

SO, in limbo until then, wait and see.

My end is correct, In EE hands.

Re: Been told

Chris_B — Mon, 28 Apr 2025 13:16:04 GMT

@Woody111 No one here knows what you’re on about or what issue you have .

Re: Been told

XRaySpeX — Mon, 28 Apr 2025 13:31:47 GMT

@Woody111 : There's no need to start another thread about the same matter. I've merged them so that everyone can see where you've already gone with this.

Re: Been told

Woody111 — Mon, 28 Apr 2025 13:39:54 GMT

Are you in charge.

telling people what to do and say.

Re: Been told

Woody111 — Mon, 28 Apr 2025 13:40:52 GMT

Many times ,Had the chat.

Re: Been told

Ali_A — Mon, 28 Apr 2025 14:16:07 GMT

@Woody111

As the team advised it will take around 7 days, and it's only day 4, I'd recommend allowing the full 7 days before following up again if needed.

In the mean time you can still speak to the Broadband team about the service and you were thinking of to see what options are available.

Ali

Re: Been told

Woody111 — Mon, 28 Apr 2025 16:50:01 GMT

And your a Community star.

Re: Been told

Woody111 — Tue, 29 Apr 2025 08:56:34 GMT

Quick question.

How many of us are having trouble logging on to our accounts .

APP & Website.

ie ,Billing.

Like to see so Thumbs up.

I’ll start it. 1..

Re: Been told

Woody111 — Tue, 29 Apr 2025 11:44:53 GMT

So how many ,

I haven’t been able to login into my account.ie Billing.

Done the 150 number. Waiting to see whats going to happen.

Plus have asked this question on here but whoever is running this community page won’t post it for everyone .all the question is how many are having the same trouble?.

Re: Been told

Chris_B — Tue, 29 Apr 2025 12:07:25 GMT

@Woody111 if your previous post got removed, then it probably cause it contained private information which you don’t post on the Internet otherwise it wouldn’t be moderated.

But by any chance are you referring to THIS

Re: Been told

Woody111 — Tue, 29 Apr 2025 12:09:34 GMT

See your all over posts on here .

Do you work for EE.

Re: Been told

XRaySpeX — Tue, 29 Apr 2025 12:22:41 GMT

@Woody111 : No!

Re: Been told

Woody111 — Tue, 29 Apr 2025 12:28:00 GMT

That’s funny as my reply was to Chris-B

so been rumbled.

so rather you don’t answer any of my posts as don’t trust Who’s at the other end of this line?.

Re: Been told

XRaySpeX — Tue, 29 Apr 2025 12:41:41 GMT

No, any post you make is to the Community as a whole, which is an open forum.

Re: Been told

Chris_B — Tue, 29 Apr 2025 12:45:47 GMT

@Woody111 Who’s been rumble ? No one is hiding anything from you.

It’s a public forum so you can get responses by any member of this forum. And if you rather not have anyone ie the public from knowing your issues you don’t post it on the internet for anyone to see or reply too and you call customer support.
And no I don’t work for EE. EE staff members are clearly identified by their names as it’s highlighted in purple and community tag line below the name

there are also community uses on here that EE call community stars. See HERE