https://community.ee.co.uk/t5/Contracts-Billing/My-phone-has-been-just-restricted/m-p/1528545#M100336 <P>My phone has been just restricted. It's saying I've reached my limit but I spoke to customer services last week and they sent me a text confirming that they are taking payment on 1st of may and they also applied a cap on my account on the call to prevent me going over my limit . They also did the same to me before I called last week which caused me alot of inconvenience that day. When I called they reassured me that it was fine for me to make payment on the 1st and that the cap will not let me go over the limit. Now I can't call ee because it's after 8 to even get it sorted out and I really need my phone this evening. I'm currently connected to WiFi. Is there a out if hours number&nbsp;</P> Sun, 27 Apr 2025 22:26:54 GMT Deborah861 2025-04-27T22:26:54Z https://community.ee.co.uk/t5/Contracts-Billing/My-phone-has-been-just-restricted/m-p/1528545#M100336 <P>My phone has been just restricted. It's saying I've reached my limit but I spoke to customer services last week and they sent me a text confirming that they are taking payment on 1st of may and they also applied a cap on my account on the call to prevent me going over my limit . They also did the same to me before I called last week which caused me alot of inconvenience that day. When I called they reassured me that it was fine for me to make payment on the 1st and that the cap will not let me go over the limit. Now I can't call ee because it's after 8 to even get it sorted out and I really need my phone this evening. I'm currently connected to WiFi. Is there a out if hours number&nbsp;</P> Sun, 27 Apr 2025 22:26:54 GMT https://community.ee.co.uk/t5/Contracts-Billing/My-phone-has-been-just-restricted/m-p/1528545#M100336 Deborah861 2025-04-27T22:26:54Z https://community.ee.co.uk/t5/Contracts-Billing/My-phone-has-been-just-restricted/m-p/1528643#M100353 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4764496">@Deborah861</a></SPAN>,<BR /><BR />Welcome to the EE Community<BR /><BR />We have no out of hours number for billing issues like this. If you do still need to talk to us our team are open today until 9pm &nbsp;to help with your bill and the restriction on your account.<BR /><BR />Alex</P> Mon, 28 Apr 2025 08:12:18 GMT https://community.ee.co.uk/t5/Contracts-Billing/My-phone-has-been-just-restricted/m-p/1528643#M100353 Alex_H 2025-04-28T08:12:18Z