topic Re: Itemised billing in Contracts & Billing

Itemised billing

Nannoo33 — Fri, 25 Apr 2025 12:25:04 GMT

Does anyone know why my numbers on my call list are doubling up and one has minutes and one dont

Re: Itemised billing

bristolian — Fri, 25 Apr 2025 13:04:13 GMT

Can you post a screenshot of what you mean? Remove any personal or identifiable details.

The only scenario where one individual call should be itemised twice, is where you've called an 084 or 087 number - these incur service charges & connection charges, thus both may be listed.

Re: Itemised billing

XRaySpeX — Fri, 25 Apr 2025 13:59:03 GMT

Also 09 nos. and 118.

Re: Itemised billing

Nannoo33 — Mon, 28 Apr 2025 10:16:16 GMT

This is the same number 07777 number and only 1 in my phone call log

Re: Itemised billing

Ali_A — Mon, 28 Apr 2025 14:23:13 GMT

Hi @Nannoo33

As @bristolian mentioned, certain numbers for business and services, such as 08, 118 etc, incur a premium cost. When calling these numbers you’ll be charged an access charge and a service charge.

The access charge is the amount charged by EE and the service charge is charged by the organisation you’re calling. The amount of the service charge is set by them, and should be stated anywhere the number is advertised.

The access charge and service charge will appear separately in the itemised section of your bill but may not be listed next to each other.

You can find out more at Costs to call non-geographic numbers.

Hope this helps!

Ali

Re: Itemised billing

bristolian — Mon, 28 Apr 2025 15:16:31 GMT

Does your plan have unlimited calls?

Historically if your allowance ran-out mid-call, you'd have two entries. One for the inclusive element, the other for chargeable.

In this case, curious - and a little odd.