topic Re: Childrens contracts charged for my subscription in Contracts & Billing

Childrens contracts charged for my subscription

simondaniel1 — Fri, 25 Apr 2025 11:00:02 GMT

I have checked my bill and my apple music subscription and life 360 subscription charge is showing as extra charges on my bill but also on my Children's contracts, also roaming charges are on their bills when they weren't abroad with us. Any ideas?

Re: Childrens contracts charged for my subscription

Schockwave — Fri, 25 Apr 2025 11:16:07 GMT

@simondaniel1 , I would suggest speaking to customer service about this, Have your children got any restrictions on their account? You should be able to do this via the EE App or website by clicking on each account and setting the restrictions by clicking on parental control.

Re: Childrens contracts charged for my subscription

bristolian — Fri, 25 Apr 2025 11:51:13 GMT

When you mention roaming charges, do you mean actual call/text charges? Or for roaming bundle add-ons?

Re: Childrens contracts charged for my subscription

simondaniel1 — Fri, 02 May 2025 14:26:58 GMT

Hi, we were charged £2.59 per day whilst on holiday, it was only myself and my wife abroad on this occasion, the charges went on one of our childrens accounts also.

Re: Childrens contracts charged for my subscription

bristolian — Fri, 02 May 2025 14:40:41 GMT

£2.59 is the daily charge for using any of your UK allowances within the EU-zone.

In practice this means making or receiving any calls, sending any texts or using any mobile data.

Re: Childrens contracts charged for my subscription

Peter_W — Fri, 02 May 2025 16:49:18 GMT

Hi @simondaniel1.

This definitely shouldn't be possible, as like @bristolian mentioned these charges should only kick in if usage is detected from the SIM in question.

Is it multiple days per number billed here, or is it just a one-off?

Also when you landed were you prompted to purchase anything?
Peter