topic What is flexi plan in Contracts & Billing

What is flexi plan

Marko121 — Thu, 24 Apr 2025 17:55:11 GMT

We have two phones and two add ons and we have two separate bills and it seems we are been charged more than what we should I just don’t understand it

Re: What is flexi plan

Chris_B — Thu, 24 Apr 2025 18:00:18 GMT

@Marko121 A flex tariff is where you are billed for the air time contract and also billed separately for the device. Any yearly price increases are only applicable to the airtime contract and not the device contract.

Re: What is flexi plan

Debbie_G — Fri, 25 Apr 2025 08:43:46 GMT

Hi @Marko121.

Welcome to the community.

As @Chris_B has mentioned, you are billed separately for your airtime plan and device payment with Flex pay.

You can find full details on our Flex Pay Explained Help page.

If you would like to check the charges further, please get in touch with our team.

Debbie