topic Re: Urgent help in Contracts & Billing

Urgent help

Lp891 — Thu, 24 Apr 2025 08:14:11 GMT

Hi I’m currently abroad outside of the EU, I can’t access my account online or via the app due to an error with date of birth that I tried to sort before going away. The adviser said it’s a common error and will try to sort it once I’m back.
so my dilemma my spend cap won’t allow me to text or call EE, I can’t access my account online and I need to speak to someone about moving my payment date until I’m back or my services will be suspended.
It’s near impossible to just talk to someone via message service. Any help I’d appreciate

Re: Urgent help

Linzi_H — Thu, 24 Apr 2025 10:27:47 GMT

Hi @Lp891

Welcome to the Community.

I'm disappointed to hear you weren't able to get access to your online account/EE app before travelling.
The only other way to update your Spend Cap would be to contact us directly. You would also need to speak to the team about delaying your payment until a later date, this cannot be done online.

Please try to contact us from an alternative device when you get the chance. Or you can use our number +44 800 079 8586 using Skype over WiFi, which should be free.

Let us know how you get on,
Linzi