https://community.ee.co.uk/t5/Contracts-Billing/Billing/m-p/1527544#M100231 <P>My direct debit failed and now EE is saying I owe them £405, on Monday it was only £189! I don’t know what to do! I am abroad and can’t get into a shop! I am worried they will just keep jacking up the debt and I can’t afford it</P> Wed, 23 Apr 2025 23:03:42 GMT Ned139 2025-04-23T23:03:42Z https://community.ee.co.uk/t5/Contracts-Billing/Billing/m-p/1527544#M100231 <P>My direct debit failed and now EE is saying I owe them £405, on Monday it was only £189! I don’t know what to do! I am abroad and can’t get into a shop! I am worried they will just keep jacking up the debt and I can’t afford it</P> Wed, 23 Apr 2025 23:03:42 GMT https://community.ee.co.uk/t5/Contracts-Billing/Billing/m-p/1527544#M100231 Ned139 2025-04-23T23:03:42Z https://community.ee.co.uk/t5/Contracts-Billing/Billing/m-p/1527570#M100236 <P>Hi <SPAN><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4761120">@Ned139</a></SPAN>,</P> <P>Welcome to the Community!</P> <P>I can absolutely understand your concern if your bills are higher than expected, and I'm keen to help you understand what is going on.</P> <P>If your Direct Debit fails we will then try and take your payment again within 7 days. If this fails again then we may apply a missed Direct Debit fee to your account, but this will only show on your next bill. Are you able to log into your <A href="https://id.ee.co.uk/login" target="_blank" rel="noopener">online account</A> or EE app, so you can check what is showing on your bills?&nbsp;</P> <P>Rach</P> Sat, 03 May 2025 07:33:51 GMT https://community.ee.co.uk/t5/Contracts-Billing/Billing/m-p/1527570#M100236 Rach_H 2025-05-03T07:33:51Z