topic Re: high bills in Contracts & Billing

high bills

madhuri28 — Wed, 27 Nov 2024 06:45:19 GMT

hy everyone

i am out of country from last month and i am getting high bills since i am out of country

can anybody tell me what’s happening?

Re: high bills

XRaySpeX — Wed, 27 Nov 2024 06:52:09 GMT

Where are you? Are you using your EE SIM out there?

Re: high bills

madhuri28 — Wed, 27 Nov 2024 06:54:27 GMT

i am in india right now

i am not using for calling and texts here

just using watsapp

Re: high bills

XRaySpeX — Wed, 27 Nov 2024 07:05:20 GMT

You're using data then. Are you using data over the mobile network or over WiFi? Have you bought any data passes?

Re: high bills

madhuri28 — Wed, 27 Nov 2024 06:59:56 GMT

i am not using data here

no i didn’t bought any extra data

even i bought 2 iphone there with sim

i am not using those 2 sims as well still i am getting high bills

Re: high bills

XRaySpeX — Wed, 27 Nov 2024 07:04:07 GMT

If you're using WhatsApp the you ARE using data. I'm asking you how are you using WhatsApp?.

Re: high bills

madhuri28 — Fri, 24 Jan 2025 02:33:40 GMT

i am paying high bills from last 2-3 month

now i am in depression still i don’t have much work and i am paying high bills

i didn’t used any extra service and this month i got charges for extra service

Re: high bills

Linzi_H — Fri, 24 Jan 2025 08:11:23 GMT

Hi @madhuri28

I know it can come as a shock when your bill is higher than you're expecting it to be.

Have you had the chance to view the full breakdown of your bill online yet? If you have extra charges, that indicates you're using services outside of your standard allowances.

Please look at our help page if you have problems paying your bill and make sure you speak to our team directly using the contact information on that page.

Linzi

Re: high bills

madhuri28 — Sat, 25 Jan 2025 17:10:29 GMT

i requested twice to call me back for talk about the queries

still don’t get any call

can someone tell me why this happened ?

thnxx

Re: high bills

bristolian — Sat, 25 Jan 2025 20:03:02 GMT

This forum does not have access to individual customer accounts and you were correctly advised previously, to call into CS to discuss your specific circumstances.

Re: high bills

Michael_D — Sun, 26 Jan 2025 09:03:30 GMT

Hi @madhuri28.

How is it you are requesting a call back? Did you dial 150 first of all?

Michael

Re: high bills

madhuri28 — Sun, 26 Jan 2025 11:02:33 GMT

i went to the “make a complaint” option and then made a complaint and usually when i do this they call me back but from yesterday they are not calling me back

Re: high bills

garybs29 — Sun, 26 Jan 2025 11:36:57 GMT

Why the need to go straight to raising a complaint? Why not just take the advice on contacting customer sevices, a call in & i'm sure it can be resolved

Re: high bills

madhuri28 — Sun, 26 Jan 2025 11:40:03 GMT

it take so long to talk with them that why i directly make complaint

Re: high bills

madhuri28 — Mon, 21 Apr 2025 18:51:14 GMT

3 months ago i got high bills

anyhow i pay that bills but again they increased my bills

what this is going?

Re: high bills

XRaySpeX — Mon, 21 Apr 2025 22:26:01 GMT

@madhuri28 : Since you last posted there has been a contractual price rise from 31st March for each plan you have - see About Annual Price Changes

Re: high bills

Rach_H — Tue, 22 Apr 2025 07:17:42 GMT

Hi @madhuri28,

Welcome to the Community!

Have you checked your bills in the EE app or your online account so you can see why your bills are more than expected?

Rach