Pricing for existing customers

READ4 — Mon, 21 Apr 2025 10:23:26 GMT

Hi, I have just received my new contract costs.

I am being charged:

£50.99/month for broadband (900 Mbps), standard charge is £38.99/month

£22.00/month for TV (Entertainment) , standard charge is £20.00

WHY????

If a resolution cannot be found I will leave mid contract despite the charges.

Re: Pricing for existing customers

Matt_124 — Mon, 21 Apr 2025 10:51:30 GMT

You may be on an All Rounder or Full Works plan which comes with additional benefits over the standard Essentials and as such will have a different cost.

You can see what each tier of package includes here: https://ee.co.uk/help/terms-and-conditions/broadband/plans

In terms of TV, sometimes there may be different deals on offer at particular times and certain deals for recontracting customers. Often when you persist they can sometimes match these to new customer promotions, but not always.

If your contract was agreed prior to or around the price change period, Entertainment TV was £20 before this and the agreed increase was to be £2 which would have brought it to £22.

Ultimately none of us know what you were offered, what was available to be offered at the time or what the best deal would have been. That would have been between yourself and whoever you were speaking to or whatever method you used to agree your new contract.

If you have a specific query about your bill or new contract, you would need to take this up with EE Customer Services. This is a user discussion forum where we have no idea who you are, nor do we have any access to your account or billing details.

Re: Pricing for existing customers

READ4 — Mon, 21 Apr 2025 10:54:43 GMT

Hi Matt,

Thanks for your reply.

I was wondering if any other "USER" may have had the same issue.

I will be taking this up with customer services.

topic Re: Pricing for existing customers in Contracts & Billing

Pricing for existing customers

Re: Pricing for existing customers

Re: Pricing for existing customers