topic Re: Re: Contract ended but still being charged! in Contracts & Billing

Re: Contract ended but still being charged!

timzone — Wed, 24 Jan 2024 14:58:34 GMT

Same thing happened to me - I took out 2 phone contracts - for 2years - I know the monthly cost is calculated as 2 payments, the phone cost to be paid by the contract end date, and the tariff including data messages calls etc.

So why after the 2 years do they still take the full amount - surly it would automatically drop to a sim only as you've literally paid off the phone. The fact they continue to take the full amount is highly unfair - surely there is a duty of care the to the customer to ensure they are not getting over charged...

I don't believe for a second this is something they could facilitate - but instead they'd rather turn a blind eye, plead ignorance and keep lining their pockets with money that doesn't belong to them.

Disgraceful

Re: Re: Contract ended but still being charged!

bristolian — Wed, 24 Jan 2024 15:26:46 GMT

@timzone wrote:

Same thing happened to me - I took out 2 phone contracts - for 2years - I know the monthly cost is calculated as 2 payments,

This is a misunderstanding of the contractual setup, and is something only true of the recently-launched Flexpay plans. With these, you have two separate contracts & two independent monthly payments - one for the device, one for your airtime.

Did you have 2 separate monthly payments for each of your 2 contracts? Or two payments, one for each of your contracts?

It sounds to me like you were on a conventional monthly plan where all your service was combined into one payment. The onus is then on you to diarise a change to SIM-only on the end of the minimum term, albeit with text reminders introduced recently.

Re: Re: Contract ended but still being charged!

BrendonH — Wed, 24 Jan 2024 15:35:01 GMT

When you took out the conventional tariff 2 years ago you should ahve read the T&Cs all you are doing here is showing you never did. These are contracts that have a single tariff both for plan and phone. These will continue every month until you either move it to a sim only plan or upgrade to a new device. No one is overcharging you or turning a blind eye but yourself. You can't call ignorance if you never read what you were signing up to.

Re: Re: Contract ended but still being charged!

Sarah47 — Thu, 25 Jan 2024 09:47:39 GMT

They are rip off merchants and they don't charge for phone but do for sim I was gonna sign up with then but when I got to the end there was problem with my address but they still took the 30 pound upfront I told them to cancel and I still don't have my 30 pound bk it's been 10 days

Re: Re: Contract ended but still being charged!

coltaz — Thu, 27 Jun 2024 04:12:54 GMT

this is a scandal. i don't know how they get away with this. parliament needs to get involved.

Re: Re: Contract ended but still being charged!

XRaySpeX — Sat, 29 Jun 2024 22:06:58 GMT

@coltaz : Parliament is dissolved!

Re: Re: Contract ended but still being charged!

Casper122 — Wed, 03 Jul 2024 15:45:07 GMT

Well it’s another way of conning money. Absolutely ridiculous system they have.

Re: Re: Contract ended but still being charged!

PoppyStrike1 — Sun, 20 Apr 2025 18:32:52 GMT

EE are conmen. Never witnessed anything like this by a ‘professional’ company. Stealing money from me for years.

Re: Re: Contract ended but still being charged!

ee_user14 — Sun, 20 Apr 2025 18:37:10 GMT

@PoppyStrike1 wrote:
EE are conmen....stealing money from me for years.

If you have evidence of theft, that's a criminal offence - your local Police are available on 101.

Re: Re: Contract ended but still being charged!

Chris_B — Sun, 20 Apr 2025 19:49:51 GMT

@PoppyStrike1 Would you care to elaborate on that ?

Re: Re: Contract ended but still being charged!

David4321 — Thu, 18 Sep 2025 13:36:48 GMT

Same thing happened to me - I noticed my bills were still at £81/month so called them up only to be told there's nothing they can do!! Their excuse for theft was that my contract was for the handset and the sim all in one amount, and not split into two sub payments. With all this technology at their fingertips and they cant even stop taking money from me after 24month contract expires!! They know exactly what their doing and it's obviously working for them. If enough people complain then they might change their tack. Completely unfair, I feel EE have knowingly taken over £80/month for what is essentially a SIM ONLY deal (as I've finished paying for my handset).

"you should have responded to the EE email" is not good enough. How about EE should have reduced my bill to a SIM only amount after my contract expired.

Imagine if the mortgage company kept taking money from you after it's payed off or if car repayments took money after the final payment was made.. This is not a fair way of conducting business.

I will be looking for alternative SIM only deals (not through EE!).

And while I'm ranting, the EE website is not navigable and is too slow!!

Re: Re: Contract ended but still being charged!

XRaySpeX — Thu, 18 Sep 2025 13:40:35 GMT

@David4321 : EE's traditional mobile contracts have no concept of paying off the handset. You agreed to pay the same price for the full duration of the total bundled contract. There may however be a 10% discount 3 months after the end of min. term. You may always choose to upgrade your contract to a cheaper SIM-Only contract from the last 30 days of your contract term.