topic Re: View of Bills online - not the app in Contracts & Billing

View of Bills online - not the app

CTeam_22 — Wed, 12 Mar 2025 15:56:09 GMT

Hi there,

I only use the website to access my account details, I don't want to use the app.

I am only able to see the current month and previous 2 months online where payments have been made to EE.

Why is there no drop down option to see older payments made?!

I don't want to call and speak to anyone, and would simply like to be able to view older payments made. How can I get access to this?

Many thanks

Re: View of Bills online - not the app

Rach_H — Wed, 12 Mar 2025 18:31:56 GMT

Hi @CTeam_22,

Welcome to the Community!

We know how important it is for you to be able to view your bills, so I'm sorry you're having trouble accessing bills from further back when you are logged in. You should be able to see more than just your last 3 bills, so you would need to speak with the team about this, either by giving us a call, or by logging in on the app and using our live chat service.

I appreciate neither of these options are the ideal solution for you, but we do not have another option to get this raised.

Rach

Re: View of Bills online - not the app

ken696969 — Tue, 18 Mar 2025 20:28:54 GMT

This not what we want. We want to download our bills on a pc not on our phone that isn't using EE

Re: View of Bills online - not the app

Linzi_H — Wed, 19 Mar 2025 08:32:26 GMT

Hi @ken696969

Welcome to the Community.

If you're having trouble viewing your bills online, please give our team a call so they can investigate further.
Linzi

Re: View of Bills online - not the app

ken696969 — Wed, 19 Mar 2025 09:37:29 GMT

I can view bills but couldn't download them. Today the option is back and can now download them.

Sorted

Re: View of Bills online - not the app

Linzi_H — Wed, 19 Mar 2025 09:40:50 GMT

Great news! Thanks for letting us know this is working again for you @ken696969

Linzi

Re: View of Bills online - not the app

hello2025 — Sun, 20 Apr 2025 13:27:15 GMT

Hello K, You are fortunate! I cannot even open the bills from the previous two months!

Re: View of Bills online - not the app

Peter_W — Mon, 21 Apr 2025 07:21:37 GMT

Good morning @hello2025.

Welcome to the Community!

Are you able to view your account and plan details when logging in, or are these affected along with the bills?

Peter

Re: View of Bills online - not the app

Edg26Mul — Fri, 13 Jun 2025 15:38:24 GMT

How do I view my bill

Re: View of Bills online - not the app

Christopher_G — Fri, 13 Jun 2025 17:29:59 GMT

Hi @Edg26Mul

Welcome to the community.

You can view your bills here in the Bills & Payments section of your EE Online account.

Chris