topic Re: Move phone number in Contracts & Billing

Move phone number

Robbay76 — Sun, 20 Apr 2025 10:21:16 GMT

Can I move a phone number from one account to another account

Re: Move phone number

Chris_B — Sun, 20 Apr 2025 10:54:26 GMT

@Robbay76 only if you request a change of ownership.

Re: Move phone number

Schockwave — Sun, 20 Apr 2025 10:54:40 GMT

Hello @Robbay76 ,

Welcome to the community,

Is this your number and whose account is it? Please explain a bit more.

If it is in someone else’s name, then the person has to be with you to do this to give permission or let EE know, so that a text can be sent to do so. I would advise speaking to customer services with the other person present.

Re: Move phone number

Robbay76 — Sun, 20 Apr 2025 11:09:31 GMT

It’s a number on my account but I want to move it to a family member who has a EE account now

Re: Move phone number

Chris_B — Sun, 20 Apr 2025 11:56:18 GMT

@Robbay76 Then you need to call customer support to request a change of ownership. This other person needs to be present if possible as they have to accept that request change. Is this number on contract? If it is that other person will then became liable for that contract payment as it’ll be on their account.