topic Re: 14 Day Cooling Of Period - Changing an iPad to higher spec in Contracts & Billing

14 Day Cooling Of Period - Changing an iPad to higher spec

Gump1976 — Fri, 18 Apr 2025 16:40:29 GMT

I have recently paid for an early upgrade on my iPad but realised that I should have gone for a higher spec device. Would I be able to change this under the cooling off period rules?

Is it a PITA?

Re: 14 Day Cooling Of Period - Changing an iPad to higher spec

bristolian — Fri, 18 Apr 2025 16:46:12 GMT

If you purchased the tablet via online or telesales, you have a statutory 14days "change of mind" right of return for whatever reason. This does not apply to in-store face-to-face purchases.

https://ee.co.uk/help/orders/how-to-return-a-product-bought-within-the-last-14-days

Re: 14 Day Cooling Of Period - Changing an iPad to higher spec

XRaySpeX — Fri, 18 Apr 2025 16:47:34 GMT

Not directly. If you ordered online or by phone you may cancel the order FoC before or during the statutory 14-day cooling-off period from delivery & then reorder what you really want.

Re: 14 Day Cooling Of Period - Changing an iPad to higher spec

Northerner — Fri, 18 Apr 2025 17:48:20 GMT

Hi @Gump1976

Depends on how EE want to deal with the question as both @XRaySpeX and @bristolian are correct. If you have ordered before despatch then you might be able to amend, if not you're need to return and reorder.

Thanks