topic Re: Changing account name but not banking details in Contracts & Billing

Changing account name but not banking details

gazmix_1973 — Wed, 16 Apr 2025 17:25:36 GMT

I'm wanting to change an account to be in my name but not the banking details that are in the name of a family member as he is elderly and it makes stuff easier if talking to customer service or in store etc. I'm hoping to go to local EE store tomorrow to do this so as he can't go what evidence do i need to be able to do this please?

Regards & thanks

Re: Changing account name but not banking details

XRaySpeX — Wed, 16 Apr 2025 17:49:27 GMT

The current owner of the contract, the elderly family member, wishing to be moved needs to call CS with both of you available on the line to effect a change of ownership. The other person, you, will need to pass a credit check. They will then be responsible for that contract. If you can't do it together CS will give the current owner a password for the other to quote when they call. The banking details need not change.

Re: Changing account name but not banking details

gazmix_1973 — Wed, 16 Apr 2025 19:50:44 GMT

Can i do this at the local EE shop if i'm on my own with maybe them calling him from the shop or me taking his bank card, other items of ID etc? Thanks.

Re: Changing account name but not banking details

XRaySpeX — Wed, 16 Apr 2025 21:15:49 GMT

No, as the owner he must initiate the changeover.

Re: Changing account name but not banking details

gazmix_1973 — Wed, 16 Apr 2025 21:18:44 GMT

He could over the phone if they called him from the store.. Maybe i'm wrong & will have to call instead which is a nightmare trying to talk to a human.. Off to land of nod, worn out long day.

Re: Changing account name but not banking details

XRaySpeX — Wed, 16 Apr 2025 21:27:43 GMT

But it is you walking into the store to start it. They wouldn't know who was who. It would seem suspicious.

Re: Changing account name but not banking details

gazmix_1973 — Thu, 17 Apr 2025 19:19:46 GMT

Yes going to do it over phone tomorrow. It's just better in person but he really don't wanna go in.. I guess account stuff is less hassle than the going through the text bot with tech issues, yer prob get put straight through to an agent. EE's agents are in UK or Ireland i hear so for him to talk on phone that's important for him, hearing etc.

Re: Changing account name but not banking details

Leanne_T — Fri, 18 Apr 2025 08:00:00 GMT

Hi there @gazmix_1973

Thanks for coming back to us 🙂

You can find details of contact us on the Contact Us page and the team will be happy to help 🙂

Let us know how you get on.

Leanne.

Re: Changing account name but not banking details

gazmix_1973 — Fri, 18 Apr 2025 08:38:37 GMT

Hi @Leanne_T so it is possible to change the account name to me using the link you gave but keep the direct debit in my dads name?

Regards

Gary

Re: Changing account name but not banking details

Leanne_T — Fri, 18 Apr 2025 08:41:32 GMT

Hi @gazmix_1973

The team will go through all the options with you both for changing the account and the payment details 🙂

Leanne.

Re: Changing account name but not banking details

XRaySpeX — Fri, 18 Apr 2025 08:45:33 GMT

Yes, by phoning CS with him initiating the change of ownership but you can start by introducing him. It is he that will need to answer some security Qs.

Re: Changing account name but not banking details

gazmix_1973 — Fri, 18 Apr 2025 12:30:27 GMT

@XRaySpeX so I guess it would be difficult to do via online customer service. I guess calling would be better but do I actually get to talk to someone unlike the tech help where it's all done by a bot/text then the final option is getting connected to someone. He's out of contract apparently, paying way too much

Re: Changing account name but not banking details

XRaySpeX — Fri, 18 Apr 2025 13:27:16 GMT

You can't do it online anyway.

Re: Changing account name but not banking details

gazmix_1973 — Fri, 18 Apr 2025 14:12:12 GMT

Yes I thought so, was told in a previous post I could and they'd guide me through it, will give them a bell with the account holder. He asks if they can have 2 name's on the account.

Re: Changing account name but not banking details

XRaySpeX — Fri, 18 Apr 2025 15:30:08 GMT

No, you can't but you can appoint a 3rd-party to handle day-to-day aspects of your a/c over the phone with CS on your behalf. They will not be cleared to affect contractual matters, like cancellation or upgrades.

Re: Changing account name but not banking details

gazmix_1973 — Mon, 28 Apr 2025 20:18:15 GMT

EE guy in shop said that the account hasn't been regraded & out of contract which i don't know much about hence high price monthly.. When calling EE is it easier to talk to someone when call is about bills than going through the rigmarole when calling about tech stuff?