https://community.ee.co.uk/t5/Contracts-Billing/Bill-issue/m-p/1526108#M100049 <P>Hello,</P><P>I had enough money in my account to pay my bill and it shows that it was taken out. However, it shows that it was ‘refunded’ and I don’t understand why.&nbsp;<BR />I’ve now had a text from EE saying that my auto payment failed when it seems it was through no fault of my own.&nbsp;<BR /><BR /></P><P>any help appreciated:)&nbsp;</P> Thu, 17 Apr 2025 17:26:34 GMT Mj2002 2025-04-17T17:26:34Z https://community.ee.co.uk/t5/Contracts-Billing/Bill-issue/m-p/1526108#M100049 <P>Hello,</P><P>I had enough money in my account to pay my bill and it shows that it was taken out. However, it shows that it was ‘refunded’ and I don’t understand why.&nbsp;<BR />I’ve now had a text from EE saying that my auto payment failed when it seems it was through no fault of my own.&nbsp;<BR /><BR /></P><P>any help appreciated:)&nbsp;</P> Thu, 17 Apr 2025 17:26:34 GMT https://community.ee.co.uk/t5/Contracts-Billing/Bill-issue/m-p/1526108#M100049 Mj2002 2025-04-17T17:26:34Z https://community.ee.co.uk/t5/Contracts-Billing/Bill-issue/m-p/1526115#M100052 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4756211">@Mj2002</a>&nbsp; &nbsp;You need to speak with customer support about this, &nbsp;no one here knows any details about your account so can not comment on this.&nbsp;</P> Thu, 17 Apr 2025 18:07:32 GMT https://community.ee.co.uk/t5/Contracts-Billing/Bill-issue/m-p/1526115#M100052 Chris_B 2025-04-17T18:07:32Z