topic closed my account 2 months ago in Contracts & Billing

closed my account 2 months ago

KarolinaMunch3 — Thu, 17 Apr 2025 18:42:54 GMT

Hi I closed my account 2 months ago but you're still taking some random money from my account -1 month ago £ 16,this month £41 and I don't know why if I don't have ee account anymore

Re: closed my account 2 months ago

Chris_B — Thu, 17 Apr 2025 12:29:30 GMT

@KarolinaMunch3 Was this a contract? If it was did you call to give 30 days notice of termination? Contracts at the minimum term date change to 30 day rolling contracts until you do something about it they don’t just stop.

Re: closed my account 2 months ago

KarolinaMunch3 — Thu, 17 Apr 2025 14:52:27 GMT

Yes it was contract and I called before to give notice of termination and it was 2 months ago and still taking money out from my account

Re: closed my account 2 months ago

Debbie_G — Thu, 17 Apr 2025 17:14:56 GMT

Hi @KarolinaMunch3.

Thanks for coming to the community.

I'd recommend getting in touch with our team, they will be able to look into this further for you.

Debbie