topic Closed account in Contracts & Billing

Closed account

Marshall12 — Wed, 16 Apr 2025 08:07:59 GMT

says my accounts be closed for about 4 months now,, i had the contract for a while and cant see my data and calls on the app obvs and cant see when my contract ends or anything but still getting charged

Re: Closed account

Rach_H — Wed, 16 Apr 2025 10:33:51 GMT

Hi @Marshall12,

Welcome to the Community!

I'm sorry to hear about the trouble you're having with your online account, and I'd love to help. Has this always been the case, or have you been able to view these details in the past without any issues?

Rach

Re: Closed account

Marshall12 — Thu, 17 Apr 2025 01:15:56 GMT

i could view it at the start but but not for the last like 4-5 months
Marshall

Re: Closed account

Leanne_T — Thu, 17 Apr 2025 07:48:14 GMT

Morning @Marshall12

Thanks for coming back to us.

If you're unable to access your EE account, please call us on 150. The team will get everything checked at our end and help you get the account sorted 🙂

Let me know how you get on.

Leanne.