https://community.ee.co.uk/t5/Apple-Devices/Upgrade-options/m-p/1651891#M161407 <P>My contract is due to run out in under 3 weeks. I got a link to upgrade but all I get when I try to upgrade is telling me that Iam not upgrade eligible but that I can add another line. And never get a proper response off the AI assistant what are my options?</P> Fri, 06 Nov 2026 11:47:17 GMT Philblueboy 2026-11-06T11:47:17Z https://community.ee.co.uk/t5/Apple-Devices/Upgrade-options/m-p/1651891#M161407 <P>My contract is due to run out in under 3 weeks. I got a link to upgrade but all I get when I try to upgrade is telling me that Iam not upgrade eligible but that I can add another line. And never get a proper response off the AI assistant what are my options?</P> Fri, 06 Nov 2026 11:47:17 GMT https://community.ee.co.uk/t5/Apple-Devices/Upgrade-options/m-p/1651891#M161407 Philblueboy 2026-11-06T11:47:17Z https://community.ee.co.uk/t5/Apple-Devices/Upgrade-options/m-p/1651916#M161413 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2249184">@Philblueboy</a></SPAN>&nbsp;</P> <P>Thanks for coming to the community.</P> <P>If it is not giving you the option to upgrade online, I'd recommend giving our <A href="https://ee.co.uk/help/contact-ee" target="_blank">upgrade guides</A> a call for help.</P> <P>They'll be able to check your account and look at the available options for you.</P> <P>Alternatively, you can visit an <A href="https://ee.co.uk/store-finder" target="_blank">EE store</A>, and they can upgrade you in store.</P> <P>Michael</P> Fri, 06 Nov 2026 14:09:54 GMT https://community.ee.co.uk/t5/Apple-Devices/Upgrade-options/m-p/1651916#M161413 Michael_D 2026-11-06T14:09:54Z