topic Re: iPhone 18 pro max in Apple Devices

iPhone 18 pro max

kashyounis1997 — Sun, 25 Oct 2026 14:14:42 GMT

I ordered a iPhone 18 pro max on october 10th which I have now received it was collected from store but it was wrapped in plastic it was a 512gb model I am a bit worried it is a fake as Apple no longer wraps in plastic it usually only has pull tabs can anyone confirm if their 18 pro max came wrapped in plastic

thanks

Re: iPhone 18 pro max

Northerner — Sun, 25 Oct 2026 16:11:01 GMT

Hi @kashyounis1997

Why did you not open it in store if you were unsure.

Have you opened it as checked.

Thanks

Re: iPhone 18 pro max

kashyounis1997 — Sun, 25 Oct 2026 16:14:39 GMT

I did not know it would have any issues the package packaging bag was sealed and wasn’t tampered with until I got it home , I have not opened it as it is still covered in the plastic shrink wrap that is why I am asking on here before I do anything to see if anyone else has received anything similar

Re: iPhone 18 pro max

Linzi_H — Tue, 27 Oct 2026 11:31:45 GMT

Hi @kashyounis1997

Thanks for bringing this to our attention.

If you call our team directly, they'll be able to check the IMEI against what's logged on your account. They'll also be able to check your concerns about the shrinkwrap and discuss this with our retail team if needed.

Linzi