EE insurance claim

Haripriya4569 — Sun, 25 Oct 2026 17:38:47 GMT

Hi EE Team,

I reported my lost phone claim on 20 October over the phone and provided all the details about what happened. It has now been almost one week, but I still have not received any update, and my claim appears to be pending.

I chose EE and bought my phone through EE because I trusted your customer service. EE is more expensive than many other networks, but I believed the higher cost would come with better support when customers need help.

I contacted customer support again yesterday, but I was only told, "Sorry for the inconvenience," without any explanation for the delay. Your website mentions a quick claims process, and the policy information refers to fast replacements, so I am concerned that after a week there has been no progress or communication.

At the moment, I am having to use another phone, which is inconvenient and frustrating. I simply want to know the status of my claim and whether any further information is required from me.

Could someone please look into this and provide an update?

Thank you.

Re: EE insurance claim

Northerner — Sun, 25 Oct 2026 17:44:21 GMT

Hi @Haripriya4569

Depending on your claim circumstances it may need validating before any further decision is made. Currently it is 3 working days.

If you are unhappy then read your policy terms and conditions on how to complain.

Thanks

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EE insurance claim

Re: EE insurance claim